Complete Terms and Conditions of Sale
1. Definitions
“Seller” means Distribution ProCam Inc./ ProCam Distribution Inc. “Buyer” means the person or legal entity purchasing Goods from Seller. “Goods” means the products offered by Seller and/or purchased by Buyer. “Offer” means any quote, proposal, or offer to sell Goods provided by Seller to Buyer. “Order” means any order, purchase order, or similar instrument made or issued by Buyer to Seller to purchase Goods. Seller and Buyer are sometimes referred to herein individually as a “Party” and collectively as the “Parties”.
2. Acceptance
The terms and conditions included in this “Terms and Conditions of Sale” document (hereinafter, this “Agreement”) apply to all Offers made by Seller to Buyer and all Buyer’s Orders accepted by Seller. Acceptance of Buyer’s Orders, and any changes or amendments thereto, is expressly conditioned upon Buyer’s assent to these terms and conditions. Unless specifically agreed to in writing by a duly authorized representative of Seller, Seller objects to, and is not bound by, any terms or conditions that differ from or add to the terms and conditions specified herein. Seller’s failure to object to any terms and conditions or any other provisions contained in any communication from Buyer, including, but not limited to, Buyer’s Orders, does not waive any of the terms and conditions specified herein. Seller’s acceptance of any resulting Order or Buyer’s receipt of Goods, whichever occurs first, will conclusively evidence Buyer’s unconditional acceptance of these terms and conditions.
3. Prices
Unless stated otherwise in writing by Seller, all prices are stated in Canadian dollars The prices offered apply only to the specific quantities, specifications, and delivery schedules set forth in Seller’s Offer. Any variation in quantity, specifications, or delivery schedules may necessitate a price and/or delivery schedule adjustment. Prices are based on exchange rates applicable at time of quotation. Seller reserves the right to revise pricing upon receipt of an Order if exchange rate and prices have fluctuated from applicable rates at time of the quote. All prices are subject to change without notice in the event of any changes in cost of materials or labor, specifications, quantities, delivery schedules, customs duties, other factors beyond Seller’s control, or in the event of delays caused by instructions of the Buyer, or failure of the Buyer to give Seller adequate information. Further, prices payable by the Buyer shall be subject to immediate increase, should the Seller as a result of governmental action or regulation including, without limitation. Additional duties, tariffs or restrictions on products sold hereunder, or on the raw materials that are used in making such products. In no event shall prices include any amounts imposed on the Buyer in connection with Buyer’s purchases from Seller, such as taxes, including but not limited to Value Added Tax (VAT) or excise taxes, duties, tariffs, or any other costs assessed against the Buyer by a governmental authority.
4. Credit Approval
Unless stated otherwise, payment terms for first time orders are subject to credit approval of Buyer by Seller. Payment terms for first time orders may be cash in advance by wire transfer, credit card payments (subject to 2% surcharge) or customer account. Credit terms, shipments, and performance of work are at all times subject to the approval of Seller’s Credit Department. Each shipment is a separate and independent transaction and payment must be made by Buyer accordingly. If, prior to shipment of Buyer’s Order, Buyer fails to fulfill the terms of payment of any prior invoice submitted by Seller or, if in the opinion of Seller, Buyer’s financial condition becomes impaired or unsatisfactory, Seller reserves the right to change, without notice, the terms of payment and/or delay or discontinue further shipments, without prejudice to any other available legal remedies, until past due obligations have been paid and Seller has received acceptable assurance regarding Buyer’s prompt payment of future obligations. All amounts due to Seller but not paid by Buyer on the due date bear interest payable by Buyer to Seller at a rate of two percent (2.0%) per month. Interest accrues on the balance of unpaid amounts as of the date on which portions of those amounts become due until the date payment is received by Seller. Buyer will also be liable to Seller for any expenses incidental to collection of past due amounts, including reasonable attorney’s fees and court costs. In the event of Buyer’s bankruptcy or insolvency, Seller is entitled to terminate any Order then outstanding and to receive reimbursement for termination costs and expenses.
5. Bill and Hold
Please note that when a customer releases an order for fabrication, it becomes the customer’s responsibility to advise us of the desired delivery date. If no date is given, the order will be processed and manufactured as per standard lead times. Once the order is ready for delivery, the customers with accounts must take possession and will be invoiced with standard net 30 days payment terms. All other customers must pay before delivery.
6. Delivery
The Seller will make every effort to deliver the Goods in stock within the term agreed upon and in any event within ten (10) days working days.
The Buyer shall not be entitled to compensation or contract cancellation due to a delay in delivery, unless the delay was caused by the Seller or its supplier, and can be attributed to wilful misconduct or gross negligence. If the delay in delivery exceeds ten (10) days, the Buyer shall be entitled to withdraw from the contract and shall be refunded of the payments already effected, except for $50.00 for administration fees.
To the fullest extent permitted by the applicable law, if the Seller is unable to deliver the ordered Goods through no fault of its own, because the Seller’s supplier does not fulfil its contractual obligations, the Seller shall be entitled to withdraw from the contract vis-à-vis the Buyer, if already entered into. In this case the Buyer will be advised immediately of the unavailability of the Goods. We will then return the sums paid by you within thirty (30) days beginning with the day after the end of the delivery period if we cannot supply the Goods purchased by you because it is not available.
The customer must be present when the product is delivered. In case of absence, the carrier has received instructions to leave the items on site. At no time can Procam or the carrier be held responsible for damage, theft or vandalism following a delivery.
7. Moving, Handling, and Installation
Due to the weight and nature of the material, Seller recommends a two-person lift when moving the items.
When moving and storing glass it is vital that the glass edges never make contact with hard surfaces such as concrete.
The safety of any installation is the responsibility of the installer.
Professional installation and/or supervision is recommended.
Seller recommends the following safety gear when handling glass: Safety Glasses, safety boots, work and gloves.
The preparation of the installation surfaces must be adequate. The surfaces must be level and have been designed with the required anchoring bottoms.
Seller must make sure to comply with their local building codes regarding compliance with applicable building code. Procam is not responsible for code compliance and will not accept any returns in this regard.
8. Measurements
The Buyer is responsible for his measurements and the material he orders. If the Buyer has any questions regarding an order, contact Procam by phone at 1.844.776.2266 or by email at info@procamdistribution.ca
9. Taxes
Taxes applicable to the sale of Goods will be added to the invoice and must be paid by Buyer.
10. Risk of Loss
Risk of loss for Goods will transfer to Buyer upon Seller presenting Goods to carrier.
Buyer must examine all packages for shipping damage and validate their piece count with packing list for Buyer’s model in this manual as a reference.
If Buyer’s package is damaged or parts are missing, please contact Procam Distribution customer support within 3 business days from delivery.
11. Packing and Packaging
Any non-standard or special packing or packaging required by the nature of the order or requested by Buyer will be provided by Seller at additional cost to Buyer.
12. Changes, Orders, and Amendments
All change order requests must be submitted by the Buyer to the Seller in writing and will not be effective unless and until Seller consents in writing to the change(s). Seller will advise Buyer in writing of the price and/or delivery schedule impact, if any, of the change request. Seller’s acceptance of changes will be subject to Buyer’s agreement to any price and/or delivery schedule adjustments.
13. Warranty and Liability
If the Goods are defective, the statutory provisions shall apply.
To the fullest extent permitted by applicable law, the Seller shall not be liable for any indirect, special, consequential, incidental, multiple, punitive or other indirect damages (including, without limitation, damages for loss of income, loss of savings, loss of clientele, loss of opportunity, loss or corruption of or damage to data, lost profits, costs of recovery or any other damages, even where those damages are considered as direct damages), however caused and on any theory of liability, and whether or not for breach of contract, non-contractual fault, warranty for hidden defects or otherwise, and whether or not the Seller or its suppliers or licensors have been advised of the possibility of such damages. To the extent permitted by applicable law, the total cumulative liability of the Seller and its licensors and suppliers arising out of these terms and conditions shall be limited to the sum of the amounts paid and owing to the seller for the relevant product during the relevant agreement term.
Nothing in these terms and conditions will exclude or limit our liability to you for any damaged caused by our willful misconduct or gross negligence, or fraud, death or personal injury caused by our negligence, or for any other liability which may not be excluded or limited under applicable law. These terms and conditions shall also not affect your statutory rights that you have as a consumer.
14. Return Authorizations
For any return, you must contact Seller for a return authorization number. Seller reserves the right to refuse returns. A 30% charge may apply.
15. Arbitration and Law
Disputes that arise under this Agreement or Buyer’s Order that cannot be settled amicably by the Parties will be settled by arbitration in Gatineau, Quebec, Canada under the prevailing rules of the Civil Code of Quebec. Judgment upon the arbitration award or decision may be entered in any court of competent jurisdiction. This Agreement shall be governed by the laws of the Province of Quebec and the federal laws of Quebec applicable therein.
16. Assignment
Buyer may not assign or transfer this Agreement or any Order, in whole or in part, without the prior written approval of Seller.
17. Unenforceable Provisions
The following Articles will survive the termination or expiration of this Agreement or any Order: 1: Definitions; 4: Credit Approval; 8: Taxes; 9: Risk of Loss; 14: Arbitration and Law; 15: Assignment; 16: Unenforceable Provisions; and 17: Survival.
18. Survival
The following Articles will survive the termination or expiration of this Agreement or any Order: 1: Definitions; 4: Credit Approval; 8: Taxes; 9: Risk of Loss; 14: Arbitration and Law; 15: Assignment; 16: Unenforceable Provisions; and 17: Survival.
19. Amendment
This document may be amended or modified only by written agreement of duly authorized representatives of both Parties.

